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YET MORE NEW LEGISLATION - IS YOUR WEBSITE COMPLIANT??
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PostPosted: Thu Jan 28, 2016 9:33 am 
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Joined:Tue Aug 16, 2011 5:16 am
Posts:3855
New rules for alternative dispute resolution with consumers:
Do you deal with consumers? Then you need to know about the Alternative
Dispute Resolution Regulations 2015 (the Alternative Dispute Resolution for
Consumer Disputes (Competent Authorities and Information) Regulations 2015
as amended by the Alternative Dispute Resolution for Consumer Disputes
(Amendment) Regulations 2015).
These UK regulations implement the EU ADR and ODR directives which aim at
abolishing difficulties in resolving cross-border disputes, with the
intention to remove barriers to cross-border e-commerce.
Compliance with these regulations is mandatory if you are under an
obligation by law to use alternative dispute resolution (ADR). Those
retailers who are in this position may be liable under these regulations to
legal action from Trading Standards or be subject to a court order, which
may result in unlimited fines. The regulations require that we provide this
information; however, using ADR is voluntary unless there is a legal
obligation (e.g. for financial services).
Mandatory information requirements:
Regulation 19 (2) imposes on any retailer (obliged to use ADR by law) when
dealing with consumers, that these retailers must provide the following
information where they are not able to resolve a consumer complaint by
means of an internal complaint handling procedure. The retailer must inform
the consumer via a durable medium, for example, by email:
- if the complaint cannot be settled with the consumer;
- to provide the name and website address of an ADR entity or EU listed
body that would be competent to handle the complaint; and
- whether the consumer is obliged or may be willing to submit to an ADR
procedure operated by a competent body.
Such retailers must make the name and address of the relevant ADR entity
available on their website and general terms and conditions.
On their website, retailers must direct consumers to an appropriate
certified ADR provider and inform the customer whether or not they intend
to use that provider.
The regulations require retailers from 9 January 2016 to provide the link
http://ec.europa.eu/consumers/odr/ http://ec.europa.eu/consumers/odr/ on
their website. Currently, the EU portal is not yet running but states that
it will be operational as of 15 February 2016. The Department for Business,
Innovation and Skills has confirmed that there will be no enforcement
action before the EU portal is online.
Please contact the Department for Business, Innovation and Skills should
you have any questions or require further information.

Online Dispute Resolution - European Commission
Online Dispute Resolution
EC.EUROPA.EU


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Re: YET MORE NEW LEGISLATION - IS YOUR WEBSITE COMPLIANT??
PostPosted: Fri Jan 29, 2016 1:04 pm 
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Joined:Fri Aug 12, 2011 2:08 pm
Posts:2655
Location: Somerset UK
Oh good lord...when will it end? One of the reasons I stopped selling anywhere but UK :)

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www.Bath-Bomb.Com
We sell Bath Bomb, Soap & Skincare Kits in a variety of sizes
Also a range of packaging, bottles, Jars and base ingredients for your products


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